Terms and conditions

1. Scope

These terms apply to all contracts between QT Services ("we") and our clients ("you") concerning digital, IT, marketing and business support services. Deviating conditions apply only if we have confirmed them in writing.

2. Formation of contract

Our quotations are non-binding until accepted. A contract is formed when you accept a written quotation or order confirmation, in text form including email. The scope described in that document is definitive.

3. Services and cooperation

We provide the services described in the agreed scope with professional care. Delivery depends on your cooperation: timely provision of content, access credentials, feedback and approvals. Delays caused by missing input extend agreed deadlines accordingly.

4. Prices and payment

Prices are quoted in euros and exclude statutory VAT unless stated otherwise. Project work is invoiced 50% on order and 50% on delivery unless agreed otherwise. Retainers are invoiced monthly in advance. Invoices are payable within 14 days without deduction.

5. Changes to scope

Additional work not covered by the agreed scope is quoted separately and only carried out after your written approval. We will not perform chargeable extra work without confirmation.

6. Deadlines

Agreed dates are binding where designated as such in writing. Where a deadline cannot be met for reasons within our control, we will inform you without delay and agree a new date with you.

7. Rights of use

On full payment, you receive the exclusive, transferable and unlimited right to use the works created for you — including source code, design files and content. We may name you as a reference and show non-confidential work in our portfolio unless you object in writing.

8. Third-party services

Fees for third-party services such as hosting, licences, stock media, advertising budgets and certified translations are not included in our prices unless expressly stated. Their terms apply in addition.

9. Warranty

We remedy defects reported within 30 days of delivery free of charge. A defect exists where the delivered work materially deviates from the agreed scope. Subsequent change requests are not defects.

10. Liability

We are liable without limitation for intent, gross negligence, and for injury to life, body or health. For slight negligence we are liable only for breach of a material contractual obligation, limited to the foreseeable damage typical for this type of contract. Liability under the Product Liability Act remains unaffected.

11. Confidentiality and data protection

Both parties keep confidential all business information received from the other party. Where we process personal data on your behalf, we conclude a data processing agreement pursuant to Art. 28 GDPR.

12. Term and termination

Ongoing services (retainers) run for the agreed minimum term and may then be terminated by either party with 30 days' notice to the end of a month. The right to terminate for good cause remains unaffected. On termination we hand over documentation, files and access credentials within five working days.

13. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where you are a merchant, the place of jurisdiction is our registered office. Should individual provisions be invalid, the remainder of the contract stays in force.