Named response times
One hour for anything blocking work, four hours for everything else, in the contract.
IT support
Remote helpdesk, device management and infrastructure care with response times in writing.
from 29 €
Remote support during office hours.
- Fixed price before the project starts
- We answer every enquiry within one business day.
- German and English
The service
What this is
When the printer, the mailbox and the VPN all break on the same morning, someone in your team stops doing their real job. We take that over.
QT Services runs a German and English helpdesk, keeps your devices patched, your backups tested and your accounts tidy — with a monthly report you can read in two minutes.
What's included
- Named response times. One hour for anything blocking work, four hours for everything else, in the contract.
- Devices and accounts. Setup, patching and offboarding for Windows, macOS, Microsoft 365 and Google Workspace.
- Backups that are tested. Automated backups with a documented restore test every quarter — not just a green tick.
- Security basics done right. MFA, password management, phishing awareness and a short written security policy.
Scope
What you actually get
Devices and accounts
Setup, patching and offboarding for Windows, macOS, Microsoft 365 and Google Workspace.
Backups that are tested
Automated backups with a documented restore test every quarter — not just a green tick.
Security basics done right
MFA, password management, phishing awareness and a short written security policy.
How we work
The process, step by step
Every project follows the same sequence, so you always know what is happening now and what we need from you next.
01
Inventory
We document devices, licences, accounts and the three things that break most often.
02
Stabilise
Patching, backup and MFA gaps are closed in the first two weeks.
03
Daily support
Your team reaches us by email, phone or chat. Every ticket is logged and tracked.
04
Quarterly review
Ticket patterns, licence costs and the next improvement, in one short meeting.
Pricing
Packages and prices
All prices exclude VAT. Need something between two tiers? We will put the package together.
Helpdesk
Remote support during office hours.
29 €per user / month
- Unlimited remote tickets
- Microsoft 365 or Google Workspace admin
- Patch management
- Monthly report
- German and English support
Managed IT
Full care including devices and backups.
49 €per user / month
- Everything in Helpdesk
- Device setup and offboarding
- Monitored backups with restore tests
- Security baseline and MFA rollout
- 1-hour response for blocking issues
On-site plus
For offices that need someone in the building.
from 890 €per month
- Everything in Managed IT
- Scheduled on-site days
- Network and server care
- Hardware procurement
- IT budget planning
Questions
Questions about this service
Something still open? Send us two sentences about your project and you will get an honest assessment back.
We start at five users. Below that, hourly support is usually cheaper for you and we will say so.
No. We run a two to four week handover: documentation, access transfer and a parallel period so nothing is lost.
Hardware, third-party licences and major migration projects are quoted separately, so your monthly fee stays predictable.
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You get a straight answer on scope, timeline and price — usually within one business day, and never a sales pitch.